Embassy Bank For the Lehigh Valley
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to submit a new ticket
Check ticket status
How do I view a help ticket that I opened?
Where can I find my tax forms (interest reporting)?
Fraud prevention tips
Can I close an account online?
Can I open a new personal account online?
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Why do I have to get a security code every time I log in?
Why did I get blocked when I tried to log into my Online Banking?
Why do I have to complete a CAPTCHA when I log in?
Why can't I log in with the app?
Why don't I see one of my accounts when I log in?
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Getting Started - Quick Help Guides
Full Personal Quick Help Guide
Full Business Quick Help Guide
Adding and Managing Other Business Users
How do I place a Stop Payment on a check?
Business App - How do I make or receive ACH/Wire Payments?
Business website - ACH Import guide
Business website - ACH Initiation guide
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Account and Routing numbers
How do I find my account number?
How do I find my routing number?
Transactions and Transfers
Personal - How do I transfer money between my Embassy accounts?
Business - How do I transfer money between my Embassy accounts?
How do I view my recent transactions?
How do I download a list of my transactions?
How do I see a picture of a check that I wrote?
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Mobile Check Deposit
How do I deposit a check with the app?
Why didn't my mobile check deposit go through?
Can I deposit a check into my account using the website?
I deposited a check with the app. When will the funds be available?
Loan Payments and Info
How do I pay my loan payment?
How do I make a principal-only payment on my loan?
Where can I find information on my loan?
Can I get a payoff quote online?
Can I pay off my loan online?
What is Bill Pay?
How do I register for Bill Pay?
How do I use Bill Pay?
How do I add, edit, hide, or delete payees?
How do I change the name/nickname of a payee?
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How do I view my statements?
Why can't I see my online statements?
How do I sign up for paperless statements?
Settings and Contact Info
How do I set up Alerts and Push Notifications?
Why am I getting duplicate notifications?
How do I set up FaceID on my iPhone?
How do I set up Fingerprint Unlock on my Android phone?
How do I change my account name (nickname)?
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Sharing Access (Personal Accounts)
Can I give my username and password to a family member or friend to help me manage my accounts?
Budgeting & Spending (Money Management - MX)
What is the Budgeting & Spending tool?
Budgeting & Spending at a glance
How do I add my Embassy Bank credit card (issued by TCM Bank) to Money Management?
How do I recategorize my transactions or put notes on them?
Credit Score by SavvyMoney FAQs
If I use the Credit Score tool, will my score drop?
How do I view my free credit report?
General CardValet questions
What types of phones are supported by CardValet?
Does CardValet work for ATM cards?
Can a user unsubscribe from CardValet?
How long does the app stay logged in if you do not log out?
Does CardValet reflect the card status?
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What are the CardValet password requirements?
If a user has two cards from different financial institutions that support Cardvalet, can they register both cards with CardValet?
If the user's address is longer than 20 characters, what should be entered?
Can multiple cards be linked to one registered CardValet account?
How many cards can you register with a single CardValet application?
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CardValet Controls & Alerts
What exactly is the range of the My Location controls, and will this control setting impact internet transactions?
If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?
Can a user turn on My Location for a dependent's card? How will it work?
A region has been set on the map. Does this mean the card can only be used exactly in this region?
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Does the app show recent transaction history?
A threshold limit of $50 has been set but the user cannot fill gas in some stations. Why?
A threshold limit of $50 has been set, but the user can fill gas in some stations for more than $50. Why?
Why are Balance Inquiry transactions generated when cardholders log on to the CardValet app?
What type of transactions display in CardValet?
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