General FAQ

How do I view a help ticket that I opened?
Log into your Online Banking, then click on "Send Us a Message": Or, from the Mobile App, tap on the More tab in the lower-right corner, ...
Tue, Oct 25, 2022 at 4:27 PM
Where can I find my tax forms (interest reporting)?
Tax forms for reporting interest earned or paid are typically uploaded into our Statements system in mid-to-late January after the conclusion of the previou...
Mon, Jan 23, 2023 at 11:55 AM
Fraud prevention tips
Monitor accounts frequently (daily is recommended). Immediately review Wire and ACH transaction confirmations (if you are a business user, and if your bus...
Wed, Nov 30, 2022 at 4:41 PM
Can I close an account online?
Currently Online Banking does not support closing accounts. Please send us a secure message, call us at (610)882-8800 or visit a branch for assistance with ...
Wed, Oct 12, 2022 at 9:35 AM
Can I open a new personal account online?
Yes!  Please visit our new account application site at https://forms.fivision.com/embassybank/oa and follow the prompts.
Wed, Oct 12, 2022 at 9:42 AM
Can I open a new business account online?
To start the new business account application, please Visit Our Website and fill in the contact form, then one of our Personal Bankers will reach out to you...
Tue, Oct 25, 2022 at 11:09 AM
Can I change my mailing address online?
For security, Online Banking does not support changing your mailing address online.  Please send us a secure message, call us at (610)882-8800, or visit a b...
Wed, Oct 12, 2022 at 9:41 AM