The security solution for our Online Banking service may have detected unusual circumstances for your login and triggered a CAPTCHA request to verify that you are human before proceeding. Examples of unusual circumstances include but are not limited to multiple login attempts in a short amount of time, using a VPN, or attempting to log in from outside of the United States from an unrecognized IP address. If you fail that CAPTCHA verification, you may be blocked from accessing Online Banking and receive a message similar to this:
To request access, please contact us with the Cloudflare Ray ID provided in the message you received and your IP address (which is available if you click the link the message that you received, or you can visit whatsmyip.com to find it) and let us know if there were any unusual circumstances about your login (if you are using a new device, if you are using a VPN, if you are out of the country, etc.). We may ask you additional security questions to verify your identity before restoring your access.