CardValet Controls & Alerts

What exactly is the range of the My Location controls, and will this control setting impact internet transactions?
The My Location controls and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet. Thes...
Tue, Nov 8, 2022 at 1:45 PM
If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
CardValet ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours, My Location controls will not take effe...
Tue, Nov 8, 2022 at 1:45 PM
What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?
CardValet performs a proximity check at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through.
Tue, Nov 8, 2022 at 1:46 PM
Can a user turn on My Location for a dependent's card? How will it work?
My location is only effective for the enrolled user. To limit the dependent's card, the user can use the Region Location feature. The user can set up to...
Tue, Nov 8, 2022 at 1:47 PM
A region has been set on the map. Does this mean the card can only be used exactly in this region?
The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. CardValet can typically map the transaction ...
Tue, Nov 8, 2022 at 1:48 PM
Can cardholders block all international transactions?
Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
Tue, Nov 8, 2022 at 1:48 PM
Does Block International also block international Internet (card not present) transactions?
No. The location controls are applicable to in-store transactions only.
Tue, Nov 8, 2022 at 1:49 PM
Will location controls, merchant controls, threshold controls, and turning the card off impact previously authorized recurring transactions?
Previously authorized recurrent payments will continue to process and will bypass the CardValet edit checks.
Tue, Nov 8, 2022 at 1:49 PM
How long does it take for a control or alert setting to take effect?
Control settings take effect as soon as the Updating information message in the app stops.
Tue, Nov 8, 2022 at 1:50 PM
How are controls established for various merchant types?
Specific merchant types have been created within CardValet, and these merchant types can be used for controls or alerts via the Alert Preferences or Control...
Tue, Nov 8, 2022 at 1:51 PM