CardValet Registration

What are the CardValet password requirements?
CardValet passwords must be at least 8 characters in length and must contain at least 1 upper case character, 1 lower case character, 1 number, and 1 specia...
Tue, Nov 8, 2022 at 1:34 PM
If a user has two cards from different financial institutions that support Cardvalet, can they register both cards with CardValet?
The user must create a unique login account for each financial institution. Each login account is applicable for a single financial institution. In the logi...
Tue, Nov 8, 2022 at 1:35 PM
If the user's address is longer than 20 characters, what should be entered?
CardValet accepts an address of 50 characters. The address and ZIP code should match the address located on the cardholder record.
Tue, Nov 8, 2022 at 1:36 PM
Can multiple cards be linked to one registered CardValet account?
Yes. Cardholders can register multiple cards within a single CardValet app. Additional cards can be added within the Menu > Manage Portfolio > Add Car...
Tue, Nov 8, 2022 at 1:36 PM
How many cards can you register with a single CardValet application?
There is no limit.
Tue, Nov 8, 2022 at 1:38 PM
When loading more than one card on a device, what type of information does the user need in order to register each card?
The user needs to enter the same level of detail entered for the original card. This information generally includes the: Card Number Address ZIP Code E...
Tue, Nov 8, 2022 at 1:40 PM
You can download the card on multiple devices but are requested to indicate which device is primary. What is the purpose of assigning a primary device?
The primary device is used to track the GPS for My Location alerts and controls and all merchant and threshold alerts will be sent to the primary device. Al...
Tue, Nov 8, 2022 at 1:40 PM
Can you make changes to the settings from the nonprimary devices?
Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to mak...
Tue, Nov 8, 2022 at 1:40 PM
When cardholders receive a reissued or replacement card, will they have to update their cards within the application?
If the card number is new, then the user must add the new card number to the user's profile. In addition, the user may un-manage the old card by accessi...
Tue, Nov 8, 2022 at 1:42 PM
Can a user re-enroll in CardValet if they previously unsubscribed?
Yes. To activate an unsubscribed user, the user registers as a new user. The user is required to select a new user name; if the user enters their previous u...
Tue, Nov 8, 2022 at 1:43 PM