General CardValet questions

What types of phones are supported by CardValet?
CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.
Tue, Nov 8, 2022 at 1:16 PM
Does CardValet work for ATM cards?
No. CardValet currently supports debit cards and credit transactions.
Tue, Nov 8, 2022 at 1:17 PM
Can a user unsubscribe from CardValet?
Yes. The user can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. When a use...
Tue, Nov 8, 2022 at 1:19 PM
How long does the app stay logged in if you do not log out?
The app automatically logs the user off after 10 minutes of inactivity.
Tue, Nov 8, 2022 at 1:20 PM
Does CardValet reflect the card status?
Yes. The Card Details section displays the card status—Active, Inactive, or Restricted.
Tue, Nov 8, 2022 at 1:20 PM
What is included in "Spent on card this month"?
Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of ...
Tue, Nov 8, 2022 at 1:21 PM
What is included in Spent this month?
Spent this month displays on the back of a specific card and is the total amount that is calculated from the cumulative spending for that card. At the end o...
Tue, Nov 8, 2022 at 1:26 PM
When a card is lost, does the new card number need to be registered manually through the app?
Yes. The new card number must be registered. The replacement card is added to the enrolled user's profile via Menu > Manage Portfolio > Add Card.
Tue, Nov 8, 2022 at 1:26 PM
How is a lost card number removed?
The old card cannot be removed but rather the user can un-manage the card via Manage Portfolio.
Tue, Nov 8, 2022 at 1:27 PM
On the Login screen, why is the message "Logon Failed. Please enter a valid username or password." displaying even though the user is entering the correct password?
Each time the user enters an incorrect username or password the message displays, On the third attempt the account is disabled; for security reasons the mes...
Tue, Nov 8, 2022 at 1:29 PM