Embassy Bank For the Lehigh Valley

General FAQ 7

• How do I view a help ticket that I opened?
• Where can I find my tax forms (interest reporting)?
• Fraud prevention tips
• Can I close an account online?
• Can I open a new personal account online?

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Troubleshooting FAQ 13

• Why do I have to get a security code every time I log in?
• Why did I get blocked when I tried to log into my Online Banking?
• Why do I have to complete a CAPTCHA when I log in?
• Why can't I log in with the app?
• Why don't I see one of my accounts when I log in?

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Getting Started - Quick Help Guides 2

• Full Personal Quick Help Guide
• Full Business Quick Help Guide

Business Banking 12

• Adding and Managing Other Business Users
• How do I place a Stop Payment on a check?
• Business App - How do I make or receive ACH/Wire Payments?
• Business website - ACH Import guide
• Business website - ACH Initiation guide

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Account and Routing numbers 2

• How do I find my account number?
• How do I find my routing number?

Transactions and Transfers 19

• Personal - How do I transfer money between my Embassy accounts?
• Business - How do I transfer money between my Embassy accounts?
• How do I view my recent transactions?
• How do I download a list of my transactions?
• How do I see a picture of a check that I wrote?

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Mobile Check Deposit 4

• How do I deposit a check with the app?
• Why didn't my mobile check deposit go through?
• Can I deposit a check into my account using the website?
• I deposited a check with the app. When will the funds be available?

Loan Payments and Info 5

• How do I pay my loan payment?
• How do I make a principal-only payment on my loan?
• Where can I find information on my loan?
• Can I get a payoff quote online?
• Can I pay off my loan online?

Bill Pay 11

• What is Bill Pay?
• How do I register for Bill Pay?
• How do I use Bill Pay?
• How do I add, edit, hide, or delete payees?
• How do I change the name/nickname of a payee?

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Statements 3

• How do I view my statements?
• Why can't I see my online statements?
• How do I sign up for paperless statements?

Settings and Contact Info 9

• How do I set up Alerts and Push Notifications?
• Why am I getting duplicate notifications?
• How do I set up FaceID on my iPhone?
• How do I set up Fingerprint Unlock on my Android phone?
• How do I change my account name (nickname)?

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Sharing Access (Personal Accounts) 1

• Can I give my username and password to a family member or friend to help me manage my accounts?

Budgeting & Spending (Money Management - MX) 4

• What is the Budgeting & Spending tool?
• Budgeting & Spending at a glance
• How do I add my Embassy Bank credit card (issued by TCM Bank) to Money Management?
• How do I recategorize my transactions or put notes on them?

Credit Score 4

• Credit Score by SavvyMoney FAQs
• Credit basics
• If I use the Credit Score tool, will my score drop?
• How do I view my free credit report?

General CardValet questions 11

• What types of phones are supported by CardValet?
• Does CardValet work for ATM cards?
• Can a user unsubscribe from CardValet?
• How long does the app stay logged in if you do not log out?
• Does CardValet reflect the card status?

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CardValet Registration 12

• What are the CardValet password requirements?
• If a user has two cards from different financial institutions that support Cardvalet, can they register both cards with CardValet?
• If the user's address is longer than 20 characters, what should be entered?
• Can multiple cards be linked to one registered CardValet account?
• How many cards can you register with a single CardValet application?

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CardValet Controls & Alerts 18

• What exactly is the range of the My Location controls, and will this control setting impact internet transactions?
• If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
• What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?
• Can a user turn on My Location for a dependent's card? How will it work?
• A region has been set on the map. Does this mean the card can only be used exactly in this region?

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CardValet Transactions 6

• Does the app show recent transaction history?
• I set a threshold limit of $50, but I cannot fill gas in some stations. Why?
• I set a threshold limit of $50, but I can fill gas in some stations for more than $50. Why?
• Why are Balance Inquiry transactions generated when I log on to the CardValet app?
• What type of transactions display in CardValet?

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