Troubleshooting FAQ

Why can't I see my online statements?
If you don’t see a new window open for statements:  your pop-up blocker may be turned on.  Please disable your pop-up blocker, or click the icon in the addr...
Wed, Oct 12, 2022 at 10:46 AM
Why are my payee names wrong in Bill Pay?
In Bill Pay:  by default, your list of payees (the individuals or companies you created in the system to send payments to) displays as an alphabetized list ...
Mon, Oct 17, 2022 at 1:09 PM
Mobile check deposit - "Rotate your device" message won't go away when you turn your phone
For some users running iOS 16 (Apple devices only), there was a known issue with mobile check depositing:  when attempting to take a picture of the check fo...
Wed, Dec 7, 2022 at 12:42 PM
Will a third-party account aggregation service work with Embassy’s Digital Banking?
Embassy's Digital Banking system offers you the ability to aggregate your account information from multiple financial institutions and display it in one...
Mon, Nov 18, 2024 at 9:19 AM