In Bill Pay: by default, your list of payees (the individuals or companies you created in the system to send payments to) displays as an alphabetized list by the nickname you assigned to the payee. That nickname might be different than the actual name of the payee (the name that gets printed on the check if a check is sent). For instance, you may have a Boscov's store credit card that's administered by Synchrony Bank, so the actual payee would be Synchrony Bank, but your nickname might display the payee as "Boscov's" in your list.
To add, edit, or remove payee nicknames:
From the Bill Pay main screen, click on Options below the name of the payee you would like to rename. In the picture example below, to change "Jays Plumbing" you would click on Options directly below Jays Plumbing.
On the Options screen, click on the Account Information tab, then edit the Nickname on the right. If you want the display name to be the actual name of the payee, erase the nickname field and leave it blank.
Once you have changed or erased the Nickname, click Save in the lower-right corner.