CardValet Controls & Alerts

How do I turn on alert/control for an ATM transaction?
ATM transactions are categorized within Others merchant type.
Tue, Nov 8, 2022 at 1:52 PM
How does a user turn off notifications at certain times, such as when the user is sleeping?
The user can set the Do Not Disturb time that will suppress notification during the set time. Some notifications will still be delivered, for example any tr...
Tue, Nov 8, 2022 at 1:52 PM
Are the alerts sent as email or push notifications to the device?
CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
Tue, Nov 8, 2022 at 2:26 PM
If the user has set an alert for international transactions and no controls are set, will the user receive alerts for all international transactions regardless of whether the transaction is blocked or successful?
Yes. An alert is generated regardless of whether or not a control preference is set.
Tue, Nov 8, 2022 at 2:27 PM
If a user sets multiple alerts and a transaction violates these alerts will the user receive a separate message for each alert?
No. The alerts are consolidated into one message. Example: if the message has violated Threshold and Location settings then you will see only one alert and ...
Tue, Nov 8, 2022 at 2:27 PM
When is the low balance alert generated?
CardValet updates the balance under two conditions: When the user logs into CardValet When the user taps Refresh *Even if the balance has fallen below ...
Tue, Nov 8, 2022 at 2:29 PM
Why did the user receive an alert for a denied transaction if it was not set?
Alerts are always sent for denied transactions, a deposit or refund, when a shared user changes a control setting, or if the card status changes.
Tue, Nov 8, 2022 at 2:30 PM
Why is a transaction denied for My Location or My Regions when the merchant is physically located within the boundaries?
When performing an edit check on My Location and My Regions, CardValet compares the geographic location of the mobile device as well as the Merchant's i...
Tue, Nov 8, 2022 at 2:31 PM