If the security token is not received, then the user should check their spam or junk folder. The email is from Elastic Email on behalf of Embassy Bank. The one-time registration password is forwarded to the email address that is on the cardholder record. The one-time Forgot Password security token is sent to the email address that the user entered when registering in CardValet.
The user did not receive the security token even though a message displayed stating that the token was sent. Print
Modified on: Tue, Nov 8, 2022 at 1:44 PM
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