eBills
An eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service and typically contains the same information as your paper bill or statement. eBills are a secure and convenient way to keep all of your bills in one place. You will be notified when your bill arrives and when it is due so you never have a late payment. If you are signed up to receive an eBill, it does not mean your bill will be automatically paid. You can, however, set up automatic payment rules to pay your eBills.
Payees eligible to receive an eBill are identified by the “Get eBill” link on the left side of a payee's name on the main payments page.
eBill Enrollment
An eBill is not necessarily available for all of your payees. Payees eligible to receive an eBill are identified by the “Get eBill” link on the left side of a payee's name on the main payments page. To sign up for an eBill, click on the “Get eBill” link. You will be presented with a short form to fill out usually prompting you to provide information that your biller will use to identify you such as the last four digits of your social security number, your account number, or other identifying information. Once your eBill enrollment form is submitted, you will see a message indicating the system is waiting for your next eBill on the left side of the payee's name on the main payments page.
Note: Depending on your billing cycle, it may take one month or more to begin receiving your eBill. You will not be able to unsubscribe from receiving your eBill or to set up an automatic payment to pay your eBill until your first eBill has arrived.
Trial eBills
Some billers offer a trial period for eBills and from time to time, you may automatically be enrolled for an eBill trial. For a limited time, usually ninety (90) days, you will receive an electronic version of your eBill right here online. During the trial period, you will continue to receive your paper bills but you can choose to stop receiving them at any time during the trial period and switch permanently to receiving an eBill. If you do not opt to stop paper bill, at the end of the trial period your biller will stop sending eBills, however, you can sign up to receive eBills at any time.
File an eBill
When you are signed up for an eBill, when a bill arrives, we count down the days until it is due and display the countdown information alongside the name of your payee in the payee list on the main payments page. When you make a payment through the Bill Pay service, the eBill is marked as paid and a “Waiting for next bill…” message is displayed to the left of the name of your payee. You may elect, however, to make a payment to your payee outside of the Bill Pay service, or your eBill might not have any balance owed. In both of those cases, the Bill Pay service continues to countdown to the eBill's due date, eventually showing it as overdue. In reality, the eBill is not overdue because you used a different method to pay it or no money was due. In this case, you can “file” the eBill. Filing the eBill is just a way to mark the bill as paid in the system without you actually scheduling a payment against it.
To clear out the current eBill, click the “File” link that appears beneath the overdue message next to the payee's name. The current eBill will be marked as paid and the “Waiting for next bill...” message will appear next to the payee's name until your next eBill arrives.
Un-enroll from eBills
To stop receiving an eBill for your payee:
- Locate the payee in your list and click its Options link.
- The Options window will open directly to the eBill tab.
- Click on the “Stop this eBill” link.
Note: Any automatic payments rules based on receipt of your eBill will be canceled. Based on your billing cycle, it may take a month or more to begin receiving your paper statements again.
eBills and Paper Statements
Some billers stop sending your paper bills when they start sending eBills. For these billers, you will be prompted to agree to receive only eBills during the eBill enrollment process. Other billers continue to send paper bills in addition to your eBills or allow you to choose if you want to continue to receive paper bills. These options will be clearly presented to you during the eBill enrollment process.